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CLM and KYC Transformation for Swiss Banks

In most banks, the client lifecycle is not a seamless process, but a chain of handovers. Forms arrive by mail, data is manually entered into three different systems, compliance checks sit in a queue, and the four-eyes principle repeats the same checks on paper. This results in backlogs for periodic reviews, regulatory risks, and analyst time wasted on routine tasks.

How we create value

Client Onboarding

KYC and Periodic Reviews

AML and Screening

Product and Client Changes

Credit Applications

Regulatory Reporting

Client Offboarding

Why CLM programs fail — and what we do about it:

Initial Situation

Underestimating regulatory effort leads to late design decisions.

Constant scope creep without change control.

Lack of clear ownership, slow committee decisions.

Late decisions on data quality and integration.

Inadequate planning for testing and readiness.

Our Approach

Preconfigured FINMA workflows with built-in KYC/AML controls.

Structured change management with impact scoring.

A dedicated Client Partner with end-to-end responsibility.

Data quality assessment and integration architecture in Phase 0.

UAT in a factory model with dedicated bank test data.

What we actually build

Processes and cases are orchestrated in BPMN and CMMN. Business rules can be mapped in DMN and maintained directly by the business department. Where legacy systems lack suitable interfaces, RPA is used. For case handling, micro-frontends are available, complemented by AI-powered document verification.

Connection to your existing core banking system is established via modern integration paths such as APIs, MuleSoft, or Kafka.

Success Stories

  • 50% less effort for periodic KYC reviews: An international private bank reduces the effort for periodic KYC reviews by automating review workflows end-to-end using business automation and AI.
  • 90% shorter onboarding time: A Swiss private bank shortens client onboarding time by 90%. This is made possible by a fully digitalized customer journey with straight-through processing – replacing paper-based data entry.

Getting Started: Agentic CLM Discovery Workshop

In a two- to four-week discovery workshop with a clearly defined scope, we establish the foundation for your CLM roadmap. You will receive a maturity heatmap across five key dimensions:

  • Onboarding
  • Periodic Reviews
  • AML and Screening
  • Technology and Architecture
  • Governance and Operating Model

Based on this, we develop a prioritized list of measures considering FINMA exposure, a quantified business case, and a 12-month roadmap. The results are prepared in a concise format suitable for presentation to the board of directors.

FAQ

It depends on the scope. The discovery workshop has a fixed price and provides the exact foundation needed to reliably calculate the investment rather than guessing.

Both, depending on the initial situation. We are product-neutral and justify the decision in the assessment. Learn more here.

Controls are part of the process model, not a downstream report. Every step is logged, and every rule change is versioned and traceable.

Do you have questions?

No website and no brochure can replace a personal conversation about your goals and issues. I look forward to hearing from you.

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