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    Agentforce & AI in Salesforce

    When people, AI, data and actions are perfectly aligned

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    Salesforce Data 360

    Central platform for connected and intelligent customer interactions

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    Agentic Enterprise

    The future of autonomous customer relations based on Salesforce

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Salesforce for your business

From integration to transformation


adesso is your partner for the entire Salesforce Customer 360 platform – from Sales and Service Cloud, through Marketing and Commerce Cloud, to MuleSoft and Data 360. We provide comprehensive support, from the initial analysis and design right through to the long-term operation of your solution.

As your partner on the journey to the Agentic Enterprise, we develop agent-based and data-driven architectures that go far beyond isolated AI functions. With Agentforce, we embed intelligent automation directly into your processes. We integrate Salesforce deeply into complex enterprise IT landscapes and industry-specific environments.

You’ll benefit from our flexibility: through proven Smartshore models (onshore, nearshore and offshore), we provide scalable teams that combine technological excellence with German roots and a pragmatic, hands-on approach. Whether it’s a standard implementation or a bespoke transformation – we deliver solutions with measurable business impact.

Quality is our priority: with a Customer Satisfaction Score of 4.8/5, we bring your Salesforce vision to life – competently, straightforwardly and with a passion for your success.


More than 160 Salesforce experts

More than 760 Salesforce certifications

More than 120 successful projects


Focus topics

Latest news and insights

Our top topics on all things Salesforce give you insights into the most important trends: whether it's intelligent data use, optimised customer service or comprehensive support, this is where our focus topics take centre stage. But that's not all: with in-depth articles, exciting events and valuable insights, we offer you a wealth of inspiration and knowledge. Discover what drives our employees every day!



Agentforce and AI

Optimise your customer interaction with Salesforce

Increase your team's productivity and improve your customers' experience with Agentforce. This AI-based solution automates processes in Salesforce and ensures seamless, personalised communication.

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Our Services

Customised solutions for your success

We are with you every step of the way on your Salesforce journey – from strategic advice and creative campaign design to technical implementation and integration into existing systems, as well as operation and support. Whether you are looking for advice, agency services, managed services or licence distribution, we can provide you with everything you need from a single source, tailored to your requirements.

Consulting Services

We develop your customised CRM strategy

Our experienced consultants will help you to fully exploit the potential of Salesforce. We provide you with strategic and technical advice – from analysing your requirements and selecting the appropriate Salesforce solutions to developing a tailor-made roadmap. Whether you are implementing for the first time, expanding or optimising existing systems, our experienced consultants will help you to achieve your business goals efficiently and sustainably.

Agency Services

We design unforgettable customer experiences for you

Our agency services combine creative excellence with technological expertise. From developing appealing brand strategies and designing user-friendly UX/UI designs to implementing effective marketing campaigns, we create inspiring experiences. With Salesforce, we implement your vision in a targeted manner and make your brand unmistakable – both digitally and across all relevant channels.

Implementation Services

We implement your Salesforce solution(s) – from no code to low code and pro code

Whether you're dealing with single or multi-cloud implementations, standard-near solutions or complex customisations, we can realise your projects from no code to low code to pro code. Whether B2C or B2B, our experts ensure efficient and high-quality implementation, with the support of our Smartshore team if needed.

Integration Services

We seamlessly integrate Salesforce into your system landscape

To ensure that Salesforce is optimally integrated into your IT infrastructure, we use powerful tools such as MuleSoft, Talend, SAP and other integration platforms. Our dedicated specialists integrate your systems, standardise data flows and create consistent user and customer experiences. This is how we ensure smooth workflows, increase the efficiency of your processes and sustainably advance your digital transformation.

Our technologies

Everything from a single source for the Customer 360 platform



Selected references

Insights into our daily work



Do you have any questions?

Let’s discuss how we can work together to implement your Salesforce project. I look forward to being able to meet with you.

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