Canton Aargau

Digitalization of Energy Consulting in the Canton of Aargau​

Canton Aargau

Digitalization of Smart Energy ​ Consulting in the Canton of Aargau​

  • energieberatungAARGAU is the canton's central point of contact for all questions regarding energy efficiency, renewable energies, and cantonal energy legislation. As demand grew, so did the administrative workload. Together with adesso, the consulting process was digitalised based on Low-Code platform – with standardized workflows, automated case assignment, and end-to-end traceability.​

Challenge

Over the years, the Canton of Aargau's energy consulting service had developed into an established but heavily manual process. As demand for energy consultations rose, the administrative workload grew steadily:​

  • High manual effort in recording, processing, assigning, and billing consultations​
  • Inconsistent workflows between citizens, consultants, and cantonal staff​
  • Limited traceability and transparency of individual consulting cases

Benefits for the Client

The new digital solution delivered key improvements across the entire consulting process:​

  • Standardisation of consulting process across all channels​
  • Reduced administrative effort in recording, processing, assigning and billing​
  • Harmonized workflow for citizens, consultants and cantonal staff​
  • More time for professional advice instead of organizational tasks

Solution

adesso developed and implemented a central digital solution based on a Low-Code platform. The solution enables:​

  • End-to-end traceability with a full overview of the status and history of every consulting case​
  • Standardized consulting processes that flexibly adapt to different concerns​
  • A scalable foundation for further digitalisation steps within the cantonal administration

Customer testimonial

adesso quickly understood our requirements and translated them into lean, practical solution using a Low-Code platform. We particularly valued the open collaboration – a list of requirements became a tool that truly eases daily work
Benjamin Steiger Project lead, Canton Aargau​

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