adesso Blog

Customers deserve professional service. Good service goes hand in hand with sales. They both draw on the same data from the same sources and round it all off to create a customer experience that is second to none. SAP Service Cloud is just the right solution to deliver flawless customer service. In my blog post, I’ll describe the benefits and added value that SAP Service Cloud can offer companies.

With its software-as-a-service (SaaS) solution, the SAP Sales Cloud, SAP offers a cloud-based customer relationship management system that is supposed to improve the relationship between a company and its customers. I explain what this is all about in my blog post.

Lots of people still have reservations when it comes to transitioning to the cloud, especially when the conversation turns to the issue of data security. Complete transparency is an important promise that Microsoft makes to its customers, which is a crucial milestone in the right direction towards building a meaningful position of trust. In my blog post, I would like to give you an overview of the current efforts that Microsoft is making with regard to its cloud.

In the context of cloud strategies, terms such as cloud native, multi-cloud and cloud agnostic are often used. In my blog post, I classify these terms and show the consequences for companies.

Shopping is becoming an increasingly personalised process, which means it’s crucial that the experience is a seamless one, especially in the B2B sector. In my blog post, I will explain what you need to do to encourage your e-commerce customers to make positive purchasing decisions and how you as a provider can improve the experience you offer.

Increasing the quality and quantity of a business process is important to achieve the best and most accurate results. In this context, the situation handling framework supports the effective handling of all types of situations in the business process – both in the SAP S/4HANA Cloud and in SAP S/4HANA. In this blog post, we’ll describe the basics of the framework and introduce you to aspects of the solution in more detail.