Maintenance and Service

Field Service reimagined: for outstanding customer service

The new normal

Supply chain disruptions

Skilledlabor shortage

Intense cost pressure

Rising customer expectations

Our solution: satisfied customers and maximum uptime

Process optimization

We streamline your operations, so everything runs faster, easier, and more efficiently – without unnecessary stress or chaos.

Dynamics 365 Field Service and Remote Assist

Today’s customers want more than quick repairs – they expect predictability and fewer equipment breakdowns. We make sure your service delivers exactly that.

Processes and KPIs

We establish standard operating procedures and standardized KPIs so all teams work to the same standards, and you have full, realtime visibility.

IoT and predictive analytics

Save time, money, and hassle by connecting machines and devices (IoT) and using data to predict issues before they happen.

At a glance

Up to 5 % more work orders per month

Up to 300 % more proactive fault detection

Up to 80 % fewer sensor failures

Up to 20 % less support per work order (dispatch and support)

Up to 20 % lower thirdparty maintenance costs

Up to 75 % fewer service calls

In concrete terms: how to become a service champion

Customer service depends on many factors; the size of the service organization and the interaction volume typically drive the systems and processes behind it. With our expertise in Microsoft Dynamics 365 Customer Service, Genesys Cloud, and Salesforce Service Cloud, adesso offers a wide range of technologies that integrate into diverse IT landscapes, so your needs are met at all times.

Our breadth also lets us take an endtoend view of customer service and connect it to your enterprise architecture creating a seamless, complete customer experience.

With our solutions, you benefit from AIenabled software and increase your technicians’ efficiency. That turns service into a true differentiator.

Why we’re your ideal partner

  • Industry expertise and innovation

    For 20 years, we’ve supported companies in Switzerland with cuttingedge technologies such as AI, IoT, and predictive analytics to build tailored solutions to their toughest challenges. Learn more

  • Part of the strong adesso Group

    Backed by the scale and network of the adesso Group with 10,000+ experts, we’re proud to be part of a leading European IT and consulting provider. Learn more

  • adesso is a proven Microsoft partner

    As a Microsoft partner that has achieved all six Solution Partner Designations, we’ve earned the distinction “Solutions Partner for Microsoft Cloud“. Learn more

  • Certified quality and security

    Our certified quality and security standards ensure lasting success and technical excellence. Learn more

Do you have questions?

No website and no brochure can replace a personal conversation about your goals and issues. I look forward to hearing from you.

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