ServiceNow and adesso Schweiz

Digital transformation with an AI-based end-to-end platform

From strategy to a production-ready solution: we rapidly integrate workflows on the ServiceNow platform, automate processes enterprise-wide, improve quality and customer experience, while reducing costs and risks.

Your benefits:

Faster value realization through lean implementation and scalable automation
Higher process reliability and lower error rates
Lower total cost of ownership (TCO) and improved service KPIs
Future-proof foundation for growth and continuous improvement

Our products, solutions, and concepts for your future

ServiceNow platform

The foundation for end-to-end services

Processes, data, and interactions are standardized and connected. On this consistent basis, you build cross-channel services and a future-ready service organization - with faster throughput, fewer handoffs, and measurably better outcomes.

Service management reimagined

GenAI-powered automation

ServiceNow GenAI extends your service management with generative automation: processes accelerate, customer experiences improve, and productivity rises noticeably. Our experts define the right use cases and ensure a secure rollout.

Field Service Management

Effective management of on-site work

Field Service Management supports planning and execution of field tasks: dispatching by skills, territories, and available inventory - mobile, transparent, and efficient.

Customer Service Management

Customer service across all channels

Customer Service Management enables service delivery via web, email, chat, phone, and social media. Self-service options in the portal reduce team workload and sustainably improve the customer experience.

Integrated Risk Management

Real-time view of compliance and risks

Governance Risk and Compliance applications continuously monitor and automate core control processes. The result: real-time visibility into risks and compliance, better decisions, and enhanced organizational performance.

Security Operations

Prioritization and handling of security incidents

Security Operations consolidates incident data from your security tools into a structured response engine. This lets you assess, prioritize, and remediate business-relevant threats efficiently and transparently.

Better services, lower costs - how we support you

Strategic alignment and operationalization of your ServiceNow roadmap
Systematic requirements capture and development of robust solution architectures
Process design and implementation from a single source
Delivery aligned to vendor guidelines and best practices
SmartShore delivery model with the adesso Delivery Center
Support and operations assistance after go-live

Governance and delivery of your ServiceNow initiatives

We execute your initiatives with clear project governance, firm milestone planning, and consistent control of risk, quality, and budget. From early analysis through design and implementation to go-live and stabilization, we lead your projects to predictable results - orchestrated by the adesso Schweiz team and based on a proven delivery framework.

More speed in service - with ServiceNow AI Agents

AI agents for conversational support across all channels - integrated with ServiceNow, securely introduced with governance and QA by adesso Schweiz.

Learn more

Do you have questions?

No website and no brochure can replace a personal conversation about your goals and issues. I look forward to hearing from you.

Head of Delivery Transportation & Logistics Kenan Kubilay Dag +41 58 520 97 10

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