adesso Blog
22.06.2021 By Patrick Meurer
Create the perfect shopping experience with SAP Commerce Cloud
Shopping is becoming an increasingly personalised process, which means it’s crucial that the experience is a seamless one, especially in the B2B sector. In my blog post, I will explain what you need to do to encourage your e-commerce customers to make positive purchasing decisions and how you as a provider can improve the experience you offer.
Read more04.06.2021 By Eva-Maria Kynast
UX KPIs and metrics – measuring the key to a satisfied customer
User experience is the key to a satisfied customer. Unfortunately, providing a budget for this ‘key’ always seems to be too big a hurdle for managers who are interested in numbers. I would therefore like to present some UX KPIs (User Experience Key Performance Indicators) here that show, based on numbers, how UX can be measured and what these key figures reveal. This may convince more number fans to invest in UX in the future.
Read more30.04.2021 By Marcel Baron
Five success factors for the introduction of field service management using Dynamics 365
Field service management is presently evolving in many industries: Companies from the manufacturing, logistics and medical technology sectors, but also from the fleet rental and real estate industries, commission us to implement field service management projects. The objective is to improve the customer service experience with the help of software such as Microsoft Dynamics 365. A better organised field service is expected to boost customer satisfaction. Read this blog post to find out which five factors are important in this context.
Read more03.03.2021 By Tanja Hayo
BiPRO RNext company pension scheme: from initiative to release candidate
The new BiPRO company pension scheme standard with RNext enables standardised change notifications to be sent digitally to the insurance company via the RNext interface. This allows portfolio processes to be optimised, the quality of data to be increased and the customer experience to be enhanced. In my blog post, I will introduce you to the new BiPRO company pension scheme standard with RNext in greater detail.
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