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Digital Experience

20.09.2022 By Dominique Kompch and Laura Schöning

Self-service portals for the energy sector

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The energy sector is in a constant state of cultural change. The driving force behind this change is the digital transformation of the entire energy market from power generation to billing, which also encompasses the megatrend of e-mobility. In addition, customers now expect a comprehensive customer experience across all touchpoints. Self-service portals are one way to deliver the seamless, end-to-end support they demand.

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Methodology

In recent months, there have been many innovations in the market for self-service BI tools. In this way, innovative software products are making it possible to expand the user base of analytics applications. Our customers have also become aware of this development, which has led to us being commissioned to carry out a corresponding tool comparison. In our blog post, we would like to briefly describe the procedure used for this tool evaluation and then present the data preparation tools from the shortlist (Alteryx, Trifacta and Microsoft Power BI Dataflows) in more detail.

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