adesso develops and maintains billing for Swisscom

Swisscom

Efficient billing for Swisscom's telco sector

Swisscom relies on adesso's many years of expertise in the development and managed services for its telecommunications billing solution. What distinguishes the quality of the partnership and solution are the well-coordinated, stable teams with in-depth technical expertise and industry knowledge. Month after month, adesso supports Swisscom in the smooth processing of around 260,000 B2B telco invoices. Reliability is essential: tight deadlines must be met, urgent issues must be resolved swiftly and numerous peripheral systems must be supplied precisely.

Challenge

At the heart of the system is a highly complex core system with approximately 2 million lines of code – a considerable volume that requires maximum performance.

At the same time, different user groups need to be served: while store and first-level agents expect fast and simple processes, specialists want to see complex company structures and individual product and discount models.

Solution

A stable, experienced adesso team set up the billing system consisting of backend and frontend and has been continuously developing it for over 15 years. Integrated into Swisscom's agile organization, it works according to the SAFe framework and guarantees the customer high quality at all times.

To meet the various needs of the user groups, adesso has developed two frontends: a simplified version for store and first-level agents and a complex user interface for specialists.

Benefits

The new system network offers the customer a high degree of flexibility. Thanks to the generic component approach, it can be easily expanded and adapted. In addition, new products can be introduced without software adaptation simply by configuration.

Due to the technology, the applications are portable and developed so efficiently that the monthly invoice run is reliably completed within a few hours.

Customer testimonial

We at Swisscom Billing greatly appreciate our long-standing collaboration with adesso. They impress with their expertise, reliability, fast response times, and the high quality of the professionals they place. Thanks to adesso's support, we can keep our core system stable and performant and deliver new projects efficiently and successfully.

Lucas Farnach, United Lead Billing, Swisscom AG

Methods and applied technologies

The seamless integration of innovative methods and leading-edge technologies formed the backbone of the successful project. Thanks to the agile approach based on SAFe and the versatile technology stack, the team was able to develop a custom solution that enables Swisscom to carry out an important business process.

Kubernetes | Springboot 3 | Java 17 | Microservices Architektur | Angular

14 | Jenkins Pipelines | Docker

Monitoring: Prometheus | Grafana

Logging: Splunk

Datenbank: DB2, PostgresSQL | Kafka | WebSphere

Success Story as PDF

Digitalisation of the telecoms industry

You know how it is: you typically have to deliver network rollout, IT strategy, IT governance, operations, and application development with great cost pressures. But often the investments do not translate into additional sales or differentiation. In addition, new revenue generators are tough to identify, and existing ones are under mounting pressure.

Do you have questions?

No website and no brochure can replace a personal conversation about your goals and issues. I look forward to hearing from you.

Business Area Lead & Head Internal Staffing - LoB Telco, Utilities & Media Daniel Wildi +41 58 520 97 10

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