The partnership began with a major project that proved to be a tremendous success. Helaba launched an information portal for corporate clients in collaboration with adesso as the implementation partner and CREALOGIX as the software service provider. The new digital banking portal for real-estate and corporate clients provides a full overview of all financial and account data for business customers as well as secure communication channels contained within a uniform user interface. A strategic partnership in Germany grew out of this customer project in 2020. To build on this success, the companies have now signed a partnership agreement in Switzerland.
By working closely together, adesso and CREALOGIX can provide financial institutions with consulting services and proven solutions from a single source, delivered by specialists with profound knowledge of the needs and challenges of the sector. In addition, adesso Schweiz AG opened an office with a highly capable team in Lugano in early 2020. This will allow it to serve Italian financial institutions along with customers in Germany, Switzerland and Austria.
CREALOGIX’s product range includes mobile banking solutions, banking platforms and conversational banking. These services will become increasingly relevant for the sector going forward. While e-mail and the phone had been the two dominant methods of communications up until recently, there has been a growing shift in how users communicate across all groups towards text-, voice- and video-based messaging options. This trend is also evident among banking customers, forcing financial institutions to update their communications channels and change how they interact with customers.
Thanks to the partnership with adesso, it was possible to address new industry-specific requirements while integrating CREALOGIX solutions. On this point, Dr Michael Hartmann, Head of Business Line Financial Services at adesso Schweiz AG, reports, ‘adesso and CREALOGIX have a combined 25 years of experience on the banking and IT markets. During this time, adesso has expanded its consulting expertise, and CREALOGIX has continued to improve the quality of its product solutions for the financial sector and adapted them to meet their specific needs.’ Jordi Pérez, Managing Director GSA & CEE at CREALOGIX, adds: ‘By teaming up, we are able to deliver a better system environment to modernise and upgrade their customer channels, with the ultimate goal of improving the customer experience.’
