adesso Blog

How insurers are using artificial intelligence to not only optimise processes, but also create real customer value. This blog post offers practical insights into key areas of application and shows where AI delivers the greatest added value along the value chain.

Today's customers expect excellent service—across all channels, in real time, and tailored to their individual needs. For insurers, this means that processes must be faster, more accurate, and compliant with regulations. In my blog post, I explain how modern AI technologies make this possible and why now is the right time for change.

Insurance companies have a large pool of data at their disposal that is often underutilized, and​ with the help of AI, they can unlock new potential in their interactions with customers. Business models are changing in the direction of Data Driven Insurance. The following article describes what this could look like.

The technological landscape offers many changes and innovations. Only those who use these technologies efficiently and effectively will remain competitive. Poor integration, unclear processes and incompatible legacy systems are challenges for insurance companies. In my blog post, I show how workflow automation can be used to solve problems and automate processes.

The insurance industry faces the challenge of efficiently processing large volumes of text-based documents. These often unstructured documents require time-consuming manual processing, which ties up resources. Technologies such as Large Language Models (LLMs) offer new automation possibilities. This blog post explains how RAG systems can help to save costs, increase efficiency and minimise errors.

Applying for sick pay is often a cumbersome and paper-based process, but it could be so much easier! A well-designed digital solution can eliminate unnecessary forms, double entries and long processing times. In this blog post, you will learn how modern technology is revolutionising the process and making life easier for both policyholders and insurance companies.

New Work can also work in insurance agencies – if companies have the courage to try something new! Experimental spaces, clear hypotheses and a positive error culture are the key to successful transformation. In my blog post, I show how agile approaches improve customer service and make sales more flexible.

Tedious searches through software documentation are a thing of the past! With PSLifeGPT, we use Generative AI to make the extensive documentation of in|sure PSLife available directly in the chat. Our intelligent chatbot combines cutting-edge RAG technology with the power of Large Language Models to deliver precise and well-founded answers with source references. In this blog post, we will show you how this works in detail.

Customer surveys provide valuable insights – but evaluating open responses is often a laborious and confusing process. In my blog post, I explain how insurance companies and pension providers in company pension schemes can use AI-supported semantic analysis to efficiently analyse feedback from their target groups, identify patterns and derive targeted improvements. Find out how AI can help you better understand the voice of your customers and make your company pension offers even more successful.