adesso

Customer Experience Management with Salesforce

New media, technologies or buying habits make it increasingly difficult to view customers holistically. We help you redesign your customer experience and leverage the world's leading customer experience platform, Salesforce, to transform your digital experience. Salesforce quickly adapts to your organization's unique needs, delivers a user experience that will delight your employees, and increases effectiveness and productivity by supporting artificial intelligence.

Together we develop your Salesforce solution

During implementation, we combine our industry expertise from more than a hundred successful CRM projects with the Salesforce experience of our multi-certified consultants. We offer you developments in the Salesforce area that are close to standards as well as individual developments that are directly tailored to your requirements. In addition to our focus on CRM, predictive maintenance scenarios with IoT solutions - for example with com2m - and commerce cloud projects in B2C retail are further points in our portfolio.

With our support you get a clear and concrete picture of the needs of your customers.

To ensure the success of your project, we rely on our "Pragmatic IT Project Management - PITPM". Whether agile or waterfall doesn't matter: Our experts work with you to develop the right methodology for your project. The chosen project method is only one element, but an important one: it connects the elements and ensures that the whole project develops reliably in the direction you want.

Sales Optimization with Salesforce and AI

Together with us you can optimize your sales and rely on the world's leading solution Sales Cloud. Thanks to our in-depth industry knowledge and CRM process know-how, we take the typical adaptations of your industry into account and adapt the Sales Cloud to your business processes.

With "Einstein" - Salesforce's artificial intelligence - we make your sales more efficient and productive.

Outstanding customer service has a lasting impact on the loyalty of your customers.

Since this area usually still offers a lot of room for improvement, adesso relies on the solution Service Cloud or Field Service Lightning to improve your customer service.

Our experts develop solutions for your company to enable the use of artificial intelligence for chat bots or intelligent case routing. We also support you in achieving stronger customer loyalty through the combination of IoT and customer service (e.g. predictive maintenance). Because behind every machine there should also be a satisfied customer.

Outstanding customer service has a lasting impact on the loyalty of your customers.

Since this area usually still offers a lot of room for improvement, adesso relies on the solution Service Cloud or Field Service Lightning to improve your customer service.

Our experts develop solutions for your company to enable the use of artificial intelligence for chat bots or intelligent case routing. We also support you in achieving stronger customer loyalty through the combination of IoT and customer service (e.g. predictive maintenance). Because behind every machine there should also be a satisfied customer.

Target group-oriented content on all channels

Are you faced with the challenge of delivering relevant content to target groups and across all your channels?

To master this challenge, we combine the FirstSpirit content management system with the Salesforce Commerce Cloud and the Marketing Cloud. With FirstSpirit, it is not only possible to manage content, but also to create content with the help of artificial intelligence. This content then fits seamlessly into the Commerce Cloud and Marketing Cloud and is automatically played out via your various channels.

Your direct line to Salesforce

With adesso as your "Registered Consulting Partner" you benefit from our excellent relationships with the provider of the world's leading CRM solution.

adesso
Do you have questions?

Hansjörg Süess, CEO, is looking forward to your contact!
Phone: +41 58 520 98 00

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