Managed services

Operational responsibility, maintenance and further development

We advise you on and develop and maintain the ongoing operation of individual software and industry solutions. You do less and achieve more – maximum availability, performance and smooth processes.

OVER 100 CERTIFIED EXPERTS

MORE THAN 50 SATISFIED CUSTOMERS

MANAGED SERVICES: COMPREHENSIVE AND WORRY-FREE WITH ADESSO

IT managers often have to set aside significant resources so that they are able to maintain service level agreements. At the same time, they are finding it increasingly difficult to recruit the right employees who are suitably qualified.

Do you want to make sure that your company’s operations run smoothly? Then take action well in advance. Thoroughly outsourcing these solutions offers you more room for manoeuvre.

Alongside operations, we also take responsibility for the support, further development and application of your software solutions.

Be it an issue caused by software or hardware, by master or movement data or by interfaces – with adesso you have the right single point of contact.

We put together a hand-picked team with a skills profile that is a perfect match for your requirements. Our experts are available 24/7 if needed, in keeping with the agreed service level agreements. Building on the foundation of many years of experience, we have developed best practices for taking over and managing complex projects – even if we are taking over and continuing to maintain your company’s existing customised software, these best practices ensure that processes run smoothly.

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Infrastructure as a Service (IAAS)

Platform as a Service (PAAS)

Software as a Service (SAAS)

Service and support

Security

OUR COMPREHENSIVE, WORRY-FREE PACKAGE FOR YOUR IT INFRASTRUCTURE

Housing
Operation and support for infrastructure and hardware
High availability
PCI DSS-certified data centres
Swiss, international and secondary locations
24/7 system monitoring
Public, private and hybrid clouds

WE SUPPORT YOUR DEVELOPERS IN THE IMPLEMENTATION OF THEIR PROJECTS

Support and operation for platform products and middleware
Availability and capacity management
Application, job, database and interface monitoring
Security checks
Reporting
National and international load testing

OUR SERVICE PACKAGE FOR YOUR SOFTWARE APPLICATIONS

Implementation of technical, specialist and legal changes
Optimisations
Problem management
Patch and release management
Deployments
Test and quality assurance

COMPREHENSIVE SUPPORT FOR YOUR APPLICATIONS

1st, 2nd and 3rd level support
Single point of contact
Service delivery management
Service desk
Service level agreements
Individual service hours
24/7
Ticket handling and incident management
Reporting

MAXIMUM SECURITY FOR YOUR SYSTEMS

Location in Switzerland
Data protection management
Specific data protection concepts
Auditability
High availability
Penetration test

Our technologies

Do you have any questions?

Hansjörg Süess, CEO, looks forward to your contact!

Phone +41 58 520 98 00

Contact

Certifications

Certifications in the fields company and team are essential for adesso. This is the only way we can commit to high standards of quality and guarantee the use of current expertise as well as IT-know-how.