Operational responsibility, maintenance and further development adesso AppCare

adesso AppCare

Operational responsibility, maintenance and further development

We advise you on and develop and maintain the ongoing operation of individual software and industry solutions. You do less and achieve more – maximum availability, performance and smooth processes.

OVER 100 CERTIFIED EXPERTS

MORE THAN 50 SATISFIED CUSTOMERS

After the first release of a software product, the phase of AppCare, Software Maintenance, begins. Software maintenance includes all activities that are necessary to keep a system running:

  • Change Management
  • Quality Management
  • Performance Management
  • Configuration Management
  • New development
  • Documentation

Are the experts in your IT department more concerned with the existing systems and their challenges than with driving forward urgently needed new projects for the business? Is one of the challenges below the reason for this?

Alongside operations, we also take responsibility for the support, further development and application of your software solutions.

Be it an issue caused by software or hardware, by master or movement data or by interfaces – with adesso you have the right single point of contact.

We put together a hand-picked team with a skills profile that is a perfect match for your requirements. Our experts are available 24/7 if needed, in keeping with the agreed service level agreements. Building on the foundation of many years of experience, we have developed best practices for taking over and managing complex projects – even if we are taking over and continuing to maintain your company’s existing customised software, these best practices ensure that processes run smoothly.

Change Management

We help you to systematically migrate existing software to new technologies, so that as little as possible of existing and long-serving functionality is lost.

Configuration Management

We help you to eliminate errors in software systems and to adapt the functionality of the application based on customer requirements.

Performance Management

An application shows performance problems and therefore also represents a risk for the company? We help you to identify and eliminate performance bottlenecks.

Quality Management

We help to improve the quality of existing products in order to increase user acceptance. Processes, methods and tools are used for the introduction and expansion of quality management.

Documentation

Up-to-date documentation is very rare and does not become a problem as long as the authors are in the company. When personnel changes, this loss of know-how very quickly becomes an entrepreneurial risk. We help you to analyze existing software and create up-to-date documentation.

adesso appCare Framework

Often IT managers have to make extensive resources available in order to meet service level agreements. At the same time, it is becoming increasingly difficult for them to find employees with the necessary qualifications. A clear cut - the consistent outsourcing of these solutions - helps companies to gain new room for manoeuvre and more speed. Early detection and reaction are the be-all and end-all if you want to be sure that your business is running. This also includes the continuous maintenance and further development of your systems. All these activities require up-to-date know-how, block the resources of your employees and thus tie up parts of your IT budget. With our approximately 100 Application Management specialists, you can simplify these activities.

Based on our many years of experience, we have developed the following framework, which covers all aspects of software maintenance and is applied.

Our technologies

Do you have any questions?

Hansjörg Süess, CEO, looks forward to your contact!

Phone +41 58 520 98 00

Certifications

Certifications in the fields company and team are essential for adesso. This is the only way we can commit to high standards of quality and guarantee the use of current expertise as well as IT-know-how.

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